1. Scope
This policy applies to newsletters and other commercial electronic messages sent through Vibeler. The current product supports email delivery and does not include an SMS messaging service.
2. CASL baseline
Canada's anti-spam legislation generally requires consent before sending commercial electronic messages, truthful sender information, valid contact information, and an unsubscribe mechanism. The sender should be able to prove consent where required.
- Consent may be express or implied only where CASL allows it.
- Commercial messages must identify the sender and anyone on whose behalf the message is sent.
- Messages must include a current mailing address and another valid contact method where required.
- Unsubscribe must be clear, readily performed, free to the recipient, and actioned no later than 10 business days after the request where CASL applies.
- Commercial content must not be false or misleading.
4. Creator responsibilities
- Collect and document valid consent before sending creator commercial messages.
- Use Vibeler newsletter tools only for recipients who agreed to receive that creator's communications or where another lawful CASL basis applies.
- Do not import, buy, scrape, harvest, or use email lists without a lawful basis.
- Honor unsubscribe, suppression, bounce, spam complaint, and preference signals.
- Keep subject lines, sender identity, product claims, event claims, pricing, discounts, and urgency claims truthful.
5. Transactional and service messages
Some account, billing, security, confirmation, legal, purchase, subscription, and support messages may be transactional or otherwise treated differently from marketing messages under applicable law. Vibeler still aims to keep these messages accurate, limited, and identifiable.
6. Questions and complaints
Legal, privacy, security, abuse, and copyright requests can be sent to [email protected]. Privacy-specific requests may also be sent to [email protected], and security reports may be sent to [email protected].