1. Scope
This Subscription and Billing Policy governs creator platform plans, audience subscriptions, usage charges, AI credits, products, courses, tips, coupons, cancellations, refunds, and related payment activity on Vibeler.
2. Creator platform subscriptions
Creator platform plans are subscriptions from a creator to Vibeler. They are separate from audience subscriptions that fans buy from creators. Current plan names are Vibeler Build, Vibeler Grow, and Vibeler Scale.
- Vibeler Build has no recurring platform subscription fee and includes the features and limits shown on the Pricing page.
- Vibeler Grow and Vibeler Scale are paid recurring plans with the features, allowances, and limits shown on the Pricing page and at checkout.
- Plan prices, taxes, platform commissions, billing intervals, trial terms if offered, allowances, and overage charges are disclosed before purchase. Vibeler may change future pricing or plan contents with notice required by applicable law; a change does not alter an already-paid billing period unless expressly agreed or legally required.
3. Usage charges and AI credits
AI credits are granted through eligible creator plans and booster packs. Included recurring credits reset at the applicable billing-cycle boundary and do not roll over unless checkout states otherwise. Booster packs are separate purchases. Credits are not transferable, have no cash value, and are non-refundable except where required by law or expressly stated at checkout.
Newsletter sends use any included email allowance and eligible coverage pools before Vibeler charges a disclosed shortfall or overage through the Stage's saved platform payment method. The current allowance and overage price are shown on the Pricing page or before the charge is incurred.
4. Audience subscriptions, products, courses, tips, and coupons
Creators can define audience subscription plans, product pricing, course pricing, coupons, and tips. A purchase or subscription grants the access described at checkout and in the creator's public Stage, subject to successful Stripe payment and Vibeler entitlement reconciliation.
Creators must keep pricing, benefits, trial terms if any, coupon limits, product/course details, and refund policies accurate. Audience members should review the creator's terms before paying.
5. Payment processing
Vibeler uses Stripe for payment method collection, checkout, invoicing, subscription management, payment status, Connect onboarding, payouts, disputes, and chargebacks. Stripe's rules and terms may apply in addition to Vibeler's policies.
Vibeler may delay, deny, reverse, suspend, or require more review for transactions that appear fraudulent, abusive, unlawful, chargeback-prone, processor-blocked, or policy-violating.
6. Changes, cancellations, and failed payment
Creator upgrades may take effect immediately. A downgrade scheduled through the account takes effect at the end of the current billing period. Stages on Vibeler Build retain an active platform plan without a paid processor subscription.
Audience subscription cancellation, access end dates, and failed-payment behavior depend on payment status, creator plan settings, and Vibeler entitlement reconciliation. Overdue creator platform payments may result in retries, payment notices, suspension of paid features, or downgrade to Free in accordance with the account status and applicable notice requirements.
7. Refunds, chargebacks, and taxes
Vibeler does not promise automatic refunds. Refund availability depends on applicable law, the creator's disclosed refund policy, payment status, product/course access, subscription period, Stripe dispute rules, and Vibeler's platform integrity review.
Applicable government-imposed taxes may be added where required and will be disclosed at or before checkout. Creators and buyers remain responsible for taxes Vibeler or its payment provider is not required to calculate, collect, remit, or report.
8. Billing support
Legal, privacy, security, abuse, and copyright requests can be sent to [email protected]. Privacy-specific requests may also be sent to [email protected], and security reports may be sent to [email protected].