1. Scope
This policy describes how Vibeler evaluates and responds to requests for user information from law enforcement, regulators, courts, and other government authorities.
2. Valid legal process
Vibeler expects government, law enforcement, regulator, and court requests for user information to be in writing, identify the requesting authority, cite the legal authority, describe the information requested with reasonable specificity, and be properly served on the appropriate Vibeler entity or contact.
Vibeler may reject, narrow, challenge, or require clarification for requests that are overbroad, informal, unclear, unlawful, improperly served, or inconsistent with applicable law.
3. User notice
Where legally permitted and operationally practical, Vibeler may notify affected users or creators before disclosing their information so they can seek legal advice or challenge the request. Vibeler may delay or omit notice where prohibited by law, where notice could create harm, or where an emergency request requires immediate action.
4. Emergencies and preservation
Vibeler may respond to emergency requests where we reasonably believe disclosure is necessary to prevent death, serious physical harm, exploitation of a minor, or comparable urgent harm. Vibeler may preserve records when legally required or where needed to protect rights, safety, security, or legal process.
5. Data minimization
Vibeler aims to disclose only information responsive to a valid request. Available information depends on retention, backups, logging, account status, payment provider records, creator settings, and technical feasibility. Vibeler does not guarantee recovery of deleted or historical data.
6. Government request contact
Government and law enforcement requests should be sent to [email protected] with the subject line 'Government Request'. Emergency requests should clearly state the emergency and include direct contact information for the requesting official.